Frequently Asked Questions

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Have questions about why Royal Caribbean is the right choice for your next meeting, event, or incentive experience? We’ve got the answers to your most asked questions.

Meetings & Incentives FAQs

  • A master account may be set up during the planning process of the program. Contact our Corporate Event Planning Team at 800-345-7225 for more information.

  • You may purchase one-way or round-trip airport transfers during the planning process of the program. A Royal Caribbean representative will meet you either in baggage claim or outside of customs for international flights. After you have claimed your luggage, we’ll escort you to our air-conditioned motor coach for a ride to the pier in comfort.

  • Spa treatments can be pre-booked during the planning process of the program. Space is limited and is based on availability.

  • A valid passport is required for travel. For your protection, we recommend that your passport expiration date be valid for six (6) months from the sailing termination date.

  • There are 2 options to stay connected while onboard:

    1. VOOM Wireless Internet Access (Wi-Fi). All you need is a wireless device with Wi-Fi capability.
    2. Wired (iCafes) Internet stations are available onboard, the location of which vary depending on the ship.

    VOOM is available onboard all ships fleetwide. Prices for internet access vary and are subject to change. Log on to the network “royal-Wi-Fi” using your device, open your browser and follow instructions to log on.

  • Royal Caribbean can provide you with a variety of marketing materials to assist you in your efforts to promote your program. Depending on inventory, we may offer videos, brochures, postcards and flyers. Visit our Marketing Tools page for more information.

  • Yes, we can plan private VIP and customized group shore excursions. Creating the perfect experience will mean highly satisfied clients and repeat business for you. Please contact our dedicated group shore ex sales team at [email protected].

  • Royal Caribbean provides you with a menu of options to customize your program. From private receptions and team building events to turndown gifts and customized group shore excursions, our customization options can make your cruise program everything you had hoped for and more.

  • Royal Caribbean offers standard “Coffee Break” set ups for meetings/conferences. A minimal set-up fee per person applies.

    In addition, we offer an extensive menu of customization options for your event including an array of culinary and beverage packages for purchase for your private receptions, meetings and events. View our Event Customization Guide for more information.

  • We can secure your private function space for events in the contract stage so that all confirmed space is noted in your group contract. Once the contract is executed, we will continue to partner with you up until sailing to finalize your onboard programming needs.

  • We do not charge for conference rooms and function venues for your private events. In addition, all standard audio-visual equipment is complimentary. Should you want to customize your event with additional amenities (food, beverage, entertainment, etc.) and/or require assistance from technicians, additional fees will apply. Buyout fee only applies to neighborhood buyouts on Oasis & Quantum Class ships. View our Event Customization Guide for more information.

  • Based on availability, standard audio/video equipment is available free of charge. Equipment such as LCD projectors, overhead projectors, slide projectors, screens, TVs, DVD player, flipcharts, laser pointers, microphones, podiums and more are standard on all ships.

    Tech Fees are applicable if a tech is required to operate equipment during a meeting or event.

  • Royal Caribbean ships are built with business in mind. From the Main Theater to ice skating rinks, to a dedicated Conference Center offering a variety of room setups and beyond, our ships offer an impressive range of customizable venues to suit any group size and meeting objective, accommodating gatherings as small as 16 and up to 1,400 on larger ships. And every ship is equipped with state-of-the-art technology, plus complimentary A/V services.

  • Whether you have a group of 16 guests or would like to charter a ship for 5,400 + guests, we have the ship and facilities to accommodate your program needs.

    • Shore excursions
    • Soft drinks, bottled water and alcoholic beverages,
    • Government taxes and fees
    • Gratuities
    • Spa services
    • Specialty restaurants
    • Duty-free shopping purchases
    • Photographs
    • Casino gambling
    • Other personal incidentals

    Please note that many of these items can be prepaid.

    • Accommodations
    • Most meals
    • 24-hour room service (service charge applies)
    • Shipboard activities
    • Entertainment
    • State-of-the-art Fitness Center
    • Exciting itineraries and ports of call
    • Meeting space with audio/visual equipment
    • Coffee breaks (set-up fee applies)
    • Impeccable service
  • A cruise program can save you significantly when compared to a land-based resort. On a Royal Caribbean cruise, most of your program costs are included in your cruise fare such as: accommodations, meals, entertainment, onboard activities, fitness facilities, meeting space and audio-visual equipment, coffee breaks and more! There is no greater value proposition than a “meeting or incentive program at sea”! Visit our Cruise vs. Land page for more information.

  • Strong value proposition! Royal Caribbean is the industry’s most innovative cruise line, offering dedicated conference centers as well as a multitude of venues to facilitate your events. A variety of choices for dining, entertainment, shipboard & shore activities are available in addition to a myriad of program customization options. Our dedicated Corporate Sales & Event Planning Team will support you every step of the way to ensure your event is a huge success.

Full Ship Charter FAQs

  • FOR NORTH AMERICA BASED CHARTER AGENTS/CLIENTS:
    Colleen Hagen | Sr. Account Executive | [email protected] 

    FOR INTERNATIONAL BASED CHARTER AGENTS/CLIENTS:
    Clem Galindo | International Sales Manager | [email protected]

  • No. The client is responsible for the marketing program for the chartered sailing. Tools can be provided to assist with the effort to create a client’s own collateral material, video content, or website images.

  • The charter client determines pricing for a Re-Sale Full Ship Charter program. Due to anti-trust regulations, Royal Caribbean International cannot legally advise a client how to price staterooms on a chartered sailing. Current retail pricing may be used as a guide but it is only a snapshot of the pricing on a particular day. This pricing would never apply to the entire ship nor would it remain constant throughout the booking life cycle for the sailing.

  • Not necessarily — although relatable experience of some kind is preferred:

    • A history of chartering ships of a similar size with us or our competitors
    • A history of sailing as a large group with growth from year to year
    • A history of promoting and selling large land programs on a similar scale
  • No. The client must have the ability to handle or work through a travel partner to market the program, answer questions, accept payment (if applicable), assign staterooms, etc.

  • No. There is no cancellation or attrition with a charter agreement. Nor can a charter reduce to a group if a charter client is not able to fill all space.

  • An Irrevocable Stand-By Letter of Credit is issued by the client’s bank (must have an A rating or higher) to guarantee funds will be paid to the Cruise Line. The bank a charter client intends to use must be pre-approved by Royal Caribbean International prior to issue.
    As the beneficiary, Royal Caribbean International can draw upon the LOC to collect payment in the case of default. The LOC is required at contract signing and is held for 60 days post-sailing to ensure all balances are paid and no damages occurred to the ship during the charter.
    A Letter of Credit is required for Full Ship charters because Royal Caribbean International loses all ability to market and sell the chartered sailing once an Agreement is signed. Should the client default on the Agreement, our ability to refill space is limited, which would result in a significant financial loss.

  • Option 1: Staggered Payments with An Irrevocable Stand-By Letter of Credit in place at contract signing

    • 10% of charter rate and pre-paid gratuities at contract signing
    • 30% of charter rate and pre-paid gratuities at 7 months prior to sailing
    • 30% of charter rate and pre-paid gratuities at 5 months prior to sailing
    • 30% of charter rate and pre-paid gratuities at 3 months prior to sailing

    Option 2: Payment in Full at Contract Signing – No Letter of Credit

    • 100% of charter rate and pre-paid gratuities at contract signing
    • Interest credit earned to be provided as a shipboard credit on the chartered sailing
    • Payment is non-refundable

    Payment for per person taxes and fees, expected OBR penalties (if applicable), requested amenities and other miscellaneous fees relating to customization will be required 30 days prior to sailing and/or prior to the release of documents.

    Requests for alternate custom payment arrangements may be considered if a charter client has a previous and verifiable history of doing similar successful events either on land or at sea and must be discussed with the Charter Sales Manager. All payments to be made in U.S. Dollars.

  • Any requested change to standard operation may impact the charter rate or result in incremental fees. Examples are:

    • Requests to close any revenue center or revenue generating activity (e.g., casino, bars, art auctions, bingo, etc.)
    • Requests to significantly change menu offerings or re-printing of menus
    • Custom itinerary requests that impact fuel, port fees, security, tenders etc. and/or changes to contracted itinerary requested post-contract; this also applies to “floating hotel” request
    • Food and/or Beverage events not offered on a non-chartered sailing, including personal brands
    • Customized entertainment requests
    • Special Services such as Fireworks, Drones, Flyovers, Banners, Decorations, etc.
  • An onboard revenue guarantee is a component of chartering with Royal Caribbean. To minimize risk exposure of not being able to meet/exceed the ship’s onboard revenue guarantee, it is best for the number of sailing guests to be as close to or exceed a ship’s double occupancy capacity. If the onboard revenue target is not met during the charter, Purchaser is responsible for paying the shortfall.

  • A charter rate is based on the ship’s full double occupancy regardless of how many people sail. Prepaid gratuities, taxes & fees, and incremental fuel costs if (any) are also part of the guaranteed amount due. 

    Additional fees for triple and quad berths must also be paid to the Cruise Line if the charter sails above the ship’s full double occupancy.

    More accurate pricing may be provided based on an exact ship, sail date, itinerary and level of customization. The following range can be used to determine financial feasibility.

    NightsRangeShip Class
    3 & 4-Night$1,000,000 – $2,500,000+Vision Class
    3 & 4-Night$1,500,000 – $3,000,000+Voyager Class
    3 & 4-Night$4,500,000 – $6,000,000+Oasis Class
    4 & 5-Night$1,500,000 – $2,000,000+Radiance Class
    4 & 5-Night$2,000,000 – $3,500,000+Voyager Class
    4 & 5-Night$2,500,000 – $4,000,000+Freedom Class
    7-Night$2,000,000 – $3,500,000Vision / Radiance Class
    7-Night$5,000,000 – $9,000,000+Quantum Class
    7-Night$6,500,000 – $11,000,000+Oasis Class
    7-Night$10,000,000 – $16,000,000+Icon Class

    Charter pricing is most attractive during non-peak seasons, i.e., September, October, early December and/or January. The most expensive months are May through August. Products in Alaska, Bermuda or Europe may exceed the ranges outlined above.

  • Royal Caribbean usually won’t consider Full Ship Charter for requests submitted within 12 months of departure or even further out if the requested sail date is already booked above a certain capacity threshold. Recommend chartering at least 13 to 16+ months out to allow adequate time for a charter client to promote their cruise and fill space.

    • Extremely strong affinity or cult-like following with ability to market and reach intended audience
    • Entertainment or charitable component
    • Previous success executing similar large land event or festivals
    • Proper financing
    • Fulfillment capabilities
    • Extremely strong affinity or cult-like following with ability to market and reach intended audience
    • Entertainment or charitable component
    • Previous success executing similar large land event or festivals
    • Proper financing
    • Fulfillment capabilities

     

  • Corporate: A company that purchases all staterooms for a meeting or incentive program and provides those staterooms at no charge to its employees, customers or vendors.

    • Meetings & Conventions
    • Product Launches
    • Incentive Programs
    • Tradeshows
    • Corporate Anniversaries
    • Consumer Promotions
    • Educational Seminars & Recertifications

    Affinity or Promotional (Re-Sale): An organization that charters the ship with the intent to re-sell all staterooms to consumers sharing a common interest (aka “theme cruise”). The client typically creates unique onboard programming, charging a premium for the exclusive opportunity and unique experience which isn’t available on a standard retail sailing. The majority (Re-Sale) programs are:

    • Music & Entertainment
    • Lifestyle & Religious
    • Freedom to Customize & Greater Control
      • Complete customization of your program and itinerary
      • Unlimited branding opportunities
    • Camaraderie & Exclusivity — Everyone sailing is part of your group
    • Prestige — People feel honored and excited when they board a privately chartered ship
    • Undivided Attention — Entire crew devote 100% attention & resources to your program
    • Value — Save up to 30% compared to land-based events or meetings — Complimentary use of all A/ V equipment.
  • Group Business:

    For a North America Group Proposal contact one of our Corporate Sales Specialists at 800-345-7225. 

    Full Ship Charter:

    North America Team – Craig Jarrett at [email protected] 

    International Team – Clem Galindo at [email protected] 

    Service Team – Corporate Event Planners

    For assistance with an existing group event, contact our Corporate Event Planning Team at 800-345-7225.

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