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Meeting & Incentives Group FAQs

Meeting & Incentives Group FAQS

What are some of the benefits of booking a meeting or incentive program on Royal Caribbean International?

Strong value proposition! Industry’s most innovative cruise line, offering dedicated conference centers as well as a multitude of venues to facilitate your events.  A variety of choices for dining, entertainment, shipboard & shore activities are available in addition to a myriad of program customization options. Our dedicated Corporate Sales & Event Planning Team will support you every step of the way to ensure your event is a huge success.

What is included in my cruise fare?

Accommodations, most meals, complimentary 24-hour room service (except from 12 am – 5 am, small fee applies), shipboard activities,  entertainment, casino, state-of-the-art Spa & Fitness Center, exciting itineraries and ports of call, meeting space with audio/visual equipment, coffee breaks (set-up fee applies) and of course, impeccable service are all included.

What is not included in my cruise fare?

Shore excursions, soft drinks, bottled water and alcoholic beverages, government taxes and fees gratuities, spa services, specialty restaurants, duty free shopping purchases, photographs, casino gambling and any other personal incidentals.  Please note that many of these items can be prepaid.

Who do I contact to request a group proposal or a full ship charter proposal?

For a group proposal, please contact one of Royal Caribbean International’s Corporate Sales Specialists at (800) 345-7225.

For a full ship charter proposal, please contact Royal Caribbean’s Charter Sales Team at 1-800-345-7225, extension 36134.

To speak with one of our Corporate Sales Managers who handle both group and full ship charter opportunities, please call 800-762-0458.

For assistance with an existing group event. Please contact our Corporate Event Planning Team at 800-345-7225

While onboard, who do I talk to if I need assistance?

All of our ships have a dedicated Onboard Group Coordinator, so someone will be with you every step of the way, offering their assistance through all stages of your program. This complimentary service is available on all Royal Caribbean International ships.

Are there meeting facilities onboard?

Royal Caribbean is the only cruise line with dedicated, purposely built meeting facilities on all ships. Seating capacities  and configurations vary depending on ship. Meeting space is complimentary and based on availability at the time of booking.

Is audio/video equipment available, and is there a fee for usage?

Based on availability, standard audio/video equipment is available free of charge. Equipment such as LCD projectors, overhead projectors, slide projectors, screens, TVs, DVD player, flipcharts, laser pointers, microphones, podiums and more are standard on all ships.

Tech Fees are applicable if a tech is required to operate equipment during meeting or event.

Is there Internet access onboard?

Internet access is available on all ships. Access the Internet, check e-mail and stocks, chat online, via workstations in Royal Caribbean OnlineSM.  Our Wi-Fi service also provides easy-to-use Internet access for you to surf the net and send or receive e-mail 24 hours a day using your own laptop and Internet Service Provider. VOOM, high speed internet at sea allows you to surf the web, video chat and stream shows. VOOM is available on Quantum Class, Oasis Class as well as Freedom, Enchantment and Majesty. Prepaid packages are available.

Will my mobile phone work at sea?

You may be in the middle of the ocean, but you can still stay connected while at sea! All Royal Caribbean ships are equipped to allow you to make and receive calls, check voice mail, send text messages, and receive GPRS data.

Do I need a passport?

A valid passport is required for travel. For your protection, we recommend that your passport expiration date be valid for six (6) months from the sailing termination date.

When can I check-in on embarkation day?

The boarding time for your ship and sailing date is specified in your Cruise Documents. Please do not plan on arriving at the pier earlier than the specified time as the ship will not be ready to board guests.  Early boarding can be arranged in advance for your program’s travel staff, VIP’s and production crew.

When and how can I disembark?

Once the ship has received proper clearance from the port, disembarkation can begin. Specific disembarkation details will be delivered to your stateroom the day prior to the last day of the cruise. We recommend flights are not booked until noon.

Are there food and beverage packages available for my meetings, private receptions and events?

Royal Caribbean offers standard “Coffee Break” set ups for meetings/conferences.  A minimal set up fee per person applies.

In addition, we offer an extensive array of culinary and beverage packages for purchase for your private receptions, meetings and events.

Do you offer amenities and customization options that can be added to my group program?

Royal Caribbean provides you with a menu of options to customize your program. From private receptions and team building events to turndown gifts and customized group shore excursions, our customization options can make your cruise program everything you had hoped for and more.

Can I arrange a private shore excursion for my group?

We can assist you in arranging private and customized group shore excursions. Arrangements for group shore excursions need to be made during the planning process of the program.

What kind of security is there onboard?

Royal Caribbean International’s highest priority is to ensure the safety and security of all guests. Royal Caribbean has established strict security procedures in the seaport terminals and onboard all our vessels. These measures include screening all guests and their personal property prior to boarding.

Can I pre-book spa treatments?

Spa treatments can be pre-booked during the planning process of the program. Space is limited and is based on availability.

Can I purchase airport transfers for cruise-only guests?

You may purchase one-way or round-trip airport transfers during the planning process of the program. A Royal Caribbean representative will meet you either in baggage claim or outside of customs for international flights. After you have claimed your luggage, we’ll escort you to our air-conditioned motor coach for a ride to the pier in comfort.

Can I set up a master account for my program while onboard?

A master account may be set up during the planning process of the program.

Will my group dine together?

During the planning process of the program we can secure a reserved section for your group in our Main Restaurant/Dining Room.  Round robin dining is available as long as gratuities are prepaid for the group.  Groups have the choice of main or late seating as well as “My Time Dining”. Space is limited and is based on availability.

For a nominal fee, we also offer group reservations in our Specialty Restaurants as well as full restaurant buy-outs.

What is your policy on gratuities for meeting and incentive programs?

Gratuities must be pre-paid for all meeting and incentive programs.

What size groups can Royal Caribbean accommodate?

Whether you have a group of 16 guests or would like to charter a ship for 5,400 + guests, we have the ship and facilities to accommodate your program needs.

How does the cost of a cruise compare to a land-based resort?

A cruise program can save you significantly when compared to a land based resort. On a Royal Caribbean cruise the majority of your program costs are included in your cruise fare such as: accommodations, meals, entertainment, onboard activities, fitness facilities, meeting space and audio-visual equipment, coffee breaks and more!  There is no greater value proposition than a “meeting or incentive program at sea”!

Is there a fee for meeting and function venues?

We do not charge for conference rooms and function venues for your private events.  In addition, all standard audio-visual equipment is complimentary. Should you want to customize your event with additional amenities (food, beverage, entertainment, etc.) and/or require assistance from technicians, additional fees will apply.

How can I arrange for a private function?

We have the ability to secure your private function space for events in the contract stage so that all confirmed space is noted in your group contract.  Once contract is executed we will continue to partner with you up until sailing to finalize your onboard programming needs.

Do you offer promotional materials to assist in the promotion of a group event?

Royal Caribbean can provide you with a variety of marketing materials to assist you in your efforts to promote your program. Depending on inventory, we may offer videos, brochures, postcards and flyers.

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