Below are the answers to some frequently asked questions. They are organized alphabetically by topic.
NOTE: All information shown is typical of Royal Caribbean® ships but may vary.
Air Arrangements Alcoholic Beverages Animals Automated Booking Systems Baggage Bicycles Casino Check-in Information Children Conference Facilities Currency Dining Documents Entertainment Health and Fitness Holidays Insurance Internet Onboard Activities Reservations Safes/safety Deposit Boxes Safety Shore Excursions Stateroom Stateroom, Bathroom Stateroom, Bed Stateroom, Other Wheelchairs Weather Weddings
Yes. This service is called Guest Transfer Services. For details see Air2SeaSM & Transfers, pg. 256.
Yes, provided no cabotage laws are impacted. Please contact the Emergency Travel Team (Air2Sea Support Desk) prior to making your air arrangements.
The minimum drinking age for all alcoholic beverages on Royal Caribbean International® ships sailing from North America is 21. The minimum drinking age for all alcoholic beverages on Royal Caribbean International® ships sailing from South America, Europe, Asia, Australia and New Zealand is 18. In certain circumstances where local laws permit or require, Royal Caribbean International® may modify this policy which may also require parent/ guardian request/authorization. Guests may contact Guest Services or refer to the Cruise Compass for specific minimum drinking age information on their cruise vacation. For purposes of complying with the minimum drinking age requirements, a guest’s age is established upon boarding at the beginning of the cruise vacation.
Guests are not permitted to bring alcoholic beverages onboard, with the exception of embarkation day when guests are permitted to bring onboard with them up to two (2) bottles of wine per stateroom. Security may inspect containers (including water bottles, soda bottles, mouthwash, canteens, etc.) at any time and will dispose of alcohol concealed in such containers. Alcoholic beverages that are purchased from onboard shops or in ports of call (which must be presented to security upon re boarding), will be secured by ship’s personnel. Alcohol secured by ship’s personnel will be returned to guests just prior to the conclusion of their cruise vacation. Guests who are under the permitted drinking age will not have alcohol returned to them.
Guests who violate any alcohol policy, including but not limited to underage drinking; providing alcohol to persons younger than the minimum age; possessing, concealing or attempting to conceal alcoholic items in their luggage, when boarding or while onboard; engaging in alcohol drinking games; or failing to consume alcohol responsibly will be considered for discipline under the provisions of this Guest Conduct Policy and may be disembarked or not allowed to board, at their own expense. Royal Caribbean® reserves the right to revoke or otherwise restrict drinking privileges of any guest, regardless of age. Please refer to CruisingPower.com for information on alcohol consumption and gaming requirements.
Groups may not provide their own wine, beer, liquor, or other alcoholic or nonalcoholic beverages. For Groups representing a minimum of 50 staterooms (100 Guests), Royal Caribbean® will try to accommodate special beverage requests, within reason, provided the Groups have given 8 weeks’ notice, acknowledged all applicable policies and are willing to incur any associated costs. Requests made without said 8-week notice will be refused. Products unique to a Group cannot be offered to other Guests and will not be provided in public venues unless the Group meets or exceeds 33% of total ship occupancy.*
*Associated costs can result from logistical requirements, handling and storage, gratuities and/or lost revenue impact, and are determined on a case-by-case basis. Groups that request products that are not part of normal inventory will be charged 100% of the products’ cost. Such products will not be offered on a consumption basis. Groups will be allowed to take any unused portion home (customs approval and customs fees may be required depending on quantities and local law).
Guests wishing to bring their own personal wine onboard with them at the beginning of the cruise may do so, limited to two bottles per stateroom.
Yes. Please contact the Access Department at 1-866-592-7225.
Sabre Cruises, Travelport Cruise & Tour and Amadeus Cruise. For support call our Automation support desk at 800-443-5789.
Each guest is permitted to bring 200lbs. of personal property onboard the ship.
In the absence of negligence on its part, Royal Caribbean is not responsible or liable for any loss, theft, pilferage or damage to a guest’s baggage or personal property. Liability for loss or damage to a guest’s baggage or personal effects in connection with any air carrier, car, motorcoach and/or ground transfer shall be sole responsibility of the provider of that service and in accordance with applicable limitations.
Yes, in most ports.
18. (The age is 21 on ships sailing to Alaska.)
$0.01 Slots (on some ships); $0.05 Slots; US$5 Tables; US$2 Roulette.
Craps, Let it Ride, Texas Hold’em Poker, Mini Baccarat, International Blackjack, Roulette, 3 Card Poker, Caribbean Stud Poker, Blackjack.
Only in Nassau, CocoCay®; Labadee® and St. Croix—and on certain itineraries.
Boarding times may vary by itinerary. Check documents for specific times.
Yes. You may complete online check-in at ROYALCARIBBEAN.COM / onlinecheckin up to 3 days prior to sail date.
Bring your completed cruise documents and appropriate proof of citizenship. It is the responsibility of the guest to identify all travel inoculation and health requirements and necessary travel documents.
6 months old as of the first day of the cruise/ Cruisetour. For selected cruises/Cruisetours, infants (as of the first day of the cruise/Cruisetour) must be at least 12 months old. For details visit: ROYALCARIBBEAN.COM/agepolicy
Yes, they are welcome and can dine for a lesser cover charge than adults. Children 5 and under are free and 6-12 years are $8 per person.
Yes, all ships offer our complimentary Adventure Ocean® Youth & Teen program.
Yes, most ships offer a Royal Babies & Tots® Nursery for children 6 months to 3 years old.
Yes, all ships have one.
Only on Quantum Class in our SeaPlexSM.
Quantum Class, Oasis Class, and Freedom Class ships have the H20 ZoneSM for kids that include wading areas for infants and toddlers. Radiance Class ships, along with Liberty of the Seas® have water slides.
No. Public health laws prohibit use of pools and whirlpools by children in diapers and who are not toilet-trained.
All nonfamily children under the age of 18 must have a notarized letter from one parent or guardian authorizing sailing with the family, plus authorization to allow emergency medical treatment and permission to sign waivers on behalf of the minor (FlowRider®, inline skating, ice-skating, rock-climbing, bungee trampoline). The specific activities permitted must be noted on the letter. Grandparents or any other relatives cannot be a substitute for a parent. All school groups or Quinceañera groups traveling with a chaperone must have waivers pre-signed. These waivers can be given to the Group Leader or Travel Partner from their Groups Agent at Royal Caribbean International®.
Yes, state-of-the-art modular conference centers.
Overhead projector, slide pro jector, TV, VCR, flip charts, laser pointers and more (varies by ship).
Up to 400 (varies by ship). For details, visit RoyalCaribbeanIncentives.com/ships/
Yes, at Guest Relations, but only on certain itineraries and certain currencies.
Yes, there are three distinct types of evenings onboard most ships: casual, smart casual and formal. For suggested guidelines, please visit ROYALCARIBBEAN.COM/faq and click on ‘Life Onboard’.
Expedited dining service offered in the main dining room so that kids ages 3-11 are served meals and then picked up by Adventure Ocean® staff so parents can enjoy the rest of their dinner.
Yes. You can visit ROYALCARIBBEAN.COM/cruiseplanner prior to your sail date to make character dining reservations.
Yes, we have several beverage packages. Review our Event Customization Guide for details: http://viewer.zmags.com/publication/407543a3#/407543a3/1
Yes, we offer in-room dining 24 hours a day.
There are complimentary offerings at all times. Specialty items are available at an additional charge. A late-night delivery fee applies.
Please contact the Access Department by sending an email to firstname.lastname@example.org. Please provide your reservation ID number, vessel name and voyage date. For guests with special food needs/requirements please send an email to email@example.com.
Send an email with your request to firstname.lastname@example.org. Please provide your reservation number, ship and sail date.
Coffee, assorted teas, iced tea and lemonade. Juices during breakfast.
Name changes or substitutions can be made to all but one of the original names listed on a booking until the voyage closes. If documents have been issued, air assigned, or if you are within 35 days of sailing, a document reissue fee will be charged, and additional air charges may apply. No name changes or additions are permitted on the sailing date.
No. We handle customs details at each port.
Yes. It is important that the name on your reservation be exactly as it is stated on your passport or other official proof of nationality. If your name has changed since your document was issued (e.g., marriage/divorce), it is required that you update the document with the new name or provide an official supporting document of the name change. Otherwise, it may result in delay or possible denial of boarding.
Yes, a paper bag tag specific to your requirements can be found inside the e-documents. Simply make enough copies for your clients (preferably in color).
No, not every ship has a Broadway show, however, every ship has fantastic Production Shows and Headliner Acts.
All shows are complimentary and guests can reserve their seat before sailing at ROYALCARIBBEAN.COM/cruiseplanner
Oasis, Freedom and Voyager Class ships offer a Studio B with ice skating hours during the day and ice shows in the evening.
On Oasis Class, the AquaTheater hosts an array of aqua shows to delight all ages.
Yes (varies by event).
No. Towels are provided.
Yes, special large beach/pool towels.
Live Music every day/evening, Big Band, Dancing Under the Stars, 70’s Disco Inferno, etc. (Themed events will vary by itinerary and demographic).
Yes, first-run movies on TV in your stateroom. All ships have outdoor movie screens on pool deck and there are 3D theaters on select ships.
Yes, duty-free shops (closed while in port).
Yes, when the All Access Tour is booked either precruise or once onboard (Security Scan Required).
Yes, See page 244 for photo packages.
Yes, all ships have a Fitness Center.
Yes, all ships have our VitalitySM Spa and salon. Services will be charged to the SeaPass® card.
Yes, we offer spinning and yoga and such for a fee and at times complimentary.
Yes, but only during Passover and Hanukkah (when it coincides with Christmas).
The food is kosher-style and is not cooked under rabbinical supervision.
There is an interde nom ina tional service every Sunday and a Sabbath service every Friday. On Passover, Easter, Christmas and Hanukkah (when it coincides with Christmas), holiday services will be available.
Yes. Our Royal Caribbean Travel Protection ProgramSM provides cash reimbursement of nonrefundable cancellation penalties should you cancel your cruise for certain specified unforeseen circumstances—up to the total value of your cruise. As a special feature, if you voluntarily cancel your cruise for any reason not covered by the insurance portion of your policy, Royal Caribbean® will give you 75% of the normally nonrefundable cancellation charges in future cruise cr edits. (See page 257 for other benefits and more
Because our liability for loss or damage is limited by the Cruise Ticket Contract, we recommend that all Guests check their own insurance coverage. For greater peace of mind, the Royal Caribbean Travel Protection ProgramSM offers afford able medical, travel and baggage coverage for the duration of your cruise vacation. For more informa tion please see page 257.
See Royal Caribbean Travel Protection ProgramSM section on page 257.
VOOMSM, Fastest Internet at Sea is available on all ships for a fee.
Yes, a waiver must be signed in order to rock climb, zip line, ride the FlowRider® and to ice skate. Sign waiver online before you sail at ROYALCARIBBEAN.COM/cruiseplanner
Skates will be provided. Long pants at least calf length and socks needed.
Option dates are established by Royal Caribbean® and vary by ship and sailing date. The booking under option will cancel at 10:00 p.m. EST on the day of the option if no funds have been applied to the booking.
Yes, in most (see ship layouts for specific staterooms).
Yes, at Guest Relations.
Free, unless key is lost (US$25 charge).
Yes. A lifeboat safety drill, called “mustering,” is done on every sailing.
Guests can pre-book and pay for shore excursions online at ROYALCARIBBEAN.COM/shoreexcursions before sailing. Once onboard they can book at the Shore Excursion desk or via the stateroom television.
Yes. There is a port lecturer onboard each ship.
Approximately 3’ x 5’8”, standard stateroom.
Yes, but only in suites. Regular staterooms have shampoo and soap.
Showers are European telephone-style, adjustable from 1.4 m to 1.9 m, or 6’2”, maximun clearance height. Someone taller than 6’2” will fit in the shower but will likely have to duck to get his or her head under the running water.
Yes, upon request.
Yes, upon request.
Two twin beds can be converted to a Royal King when placed together (72.5” x 82”).
220-thread-count cotton-blend sheets.
We offer our bedding collection online at ROYALCARIBBEAN.COM/giftsandgear.
Yes. We have feather pillows and down pillows upon request.
Yes, upon request.
There is no height restriction on the Pullman berths, but the bed length is 1.98 m (76”). Max. weight is 300 lbs.
Only on Quantum, Oasis, Freedom, Voyager and Radiance Class ships.
In most suites and in all accessible staterooms.
No, unless for medical reasons.
No, unless for medical reasons.
Yes. All Royal Caribbean® ships provide hair dryers.
No, but there is a full laundry service onboard.
No. For safety reasons irons are not permitted.
Yes. Call Room Service (there will be a charge).
Ranges from 11’ x 5’ to 16’ x 5’. See specific stateroom for exact size.
Complimentary wheelchairs are provided for getting on and off the ship and for emergencies. Guests are welcome to bring their own wheelchair or rent one from a company who will deliver it to their stateroom on the ship: Special Needs at Sea, 800 513-4515 and CareVacations, 877-478-7827.
General weather guidelines can be found on the front page of the Cruise Compass.
Yes. Special arrangements can be made through Royal Weddings® at 1-888-WED RCCL or 1-888-933-7225. Available in many ports. See page 249 and visit our website for more information.
Marriage ceremonies at sea are performed by either a Captain or an officer, depending on the geographical location of the ship at the time of ceremony