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General Cruise FAQs

General Cruise FAQs

NOTE: All information shown is typical of Royal Caribbean® ships but may vary.

Air Arrangements

Can airport transfers be purchased separately for cruise-only Guests?

Yes. This service is called Guest Transfer Services. For details see Air2SeaSM & Transfers, pg. 256.

Can I end my cruise vacation at a port other than the final port listed on my itinerary?

Yes, provided no cabotage laws are impacted. Please contact the Emergency Travel Team (Air2Sea Support Desk) prior to making your air arrangements.

Alcoholic Beverages

What is the minimum drinking age onboard?

The minimum drinking age for all alcoholic beverages on Royal Caribbean International® ships sailing from North America is 21. The minimum drinking age for all alcoholic beverages on Royal Caribbean International® ships sailing from South America, Europe, Asia, Australia and New Zealand is 18. In certain circumstances where local laws permit or require, Royal Caribbean International®
may modify this policy which may also require parent/ guardian request/authorization. Guests may contact Guest Services or refer to the Cruise Compass for specific minimum drinking age information on their cruise vacation. For purposes of complying with the minimum drinking age requirements, a guest’s age is established upon boarding at the beginning of the cruise vacation.

What is the policy on alcohol consumption?

Guests are not permitted to bring alcoholic beverages onboard, with the exception of embarkation day when guests are permitted to bring onboard with them up to two (2) bottles of wine per stateroom. Security may inspect containers (including water bottles, soda bottles, mouthwash, canteens, etc.) at any time and will dispose of alcohol concealed in such containers. Alcoholic beverages that are purchased from onboard shops or in ports of call (which must be presented to security upon re boarding), will be secured by ship’s personnel. Alcohol secured by ship’s personnel will be returned to guests just prior to the conclusion of their cruise vacation. Guests who are under the permitted drinking age will not have alcohol returned to them.
Guests who violate any alcohol policy, including but not limited to underage drinking; providing alcohol to persons younger than the minimum age; possessing, concealing or attempting to conceal alcoholic items in their luggage, when boarding or while onboard; engaging in alcohol drinking games; or failing to consume alcohol responsibly will be considered for discipline under the provisions of this Guest Conduct Policy and may be disembarked or not allowed to board, at their own expense. Royal Caribbean® reserves the right to revoke or otherwise restrict drinking privileges of any guest, regardless of age. Please refer to CruisingPower.com for information on alcohol consumption and gaming requirements.

What is the beverage policy for Groups?

Groups may not provide their own wine, beer, liquor, or other alcoholic or nonalcoholic beverages. For Groups representing a minimum of 50 staterooms (100 Guests), Royal Caribbean® will try to accommodate special beverage requests, within reason, provided the Groups have given 8 weeks’ notice, acknowledged all applicable policies and are willing to incur any associated costs. Requests made without said 8-week notice will be refused. Products unique to a Group cannot be offered to other Guests and will not be provided in public venues unless the Group meets or exceeds 33% of total ship occupancy.*

*Associated costs can result from logistical requirements, handling and storage, gratuities and/or lost revenue impact, and are determined on a case-by-case basis. Groups that request products that are not part of normal inventory will be charged 100% of the products’ cost. Such products will not be offered on a consumption basis. Groups will be allowed to take any unused portion home (customs approval and customs fees may be required depending on quantities and local law).

Can I bring my own wine for dinner?

Guests wishing to bring their own personal wine onboard with them at the beginning of the cruise may do so, limited to two bottles per stateroom.

Animals

Can I bring my pet?

No.

Can I bring a service dog?

Yes. Please contact the Access Department at 1-866-592-7225.

Automated Booking Systems

What other booking tools does Royal Caribbean® use?

Sabre Cruises, Travelport Cruise & Tour and Amadeus Cruise. For support call our Automation support desk at 800-443-5789.

Baggage

How many bags can I bring onboard?

Each guest is permitted to bring 200lbs. of personal property onboard the ship.
In the absence of negligence on its part, Royal Caribbean is not responsible or liable for any loss, theft, pilferage or damage to a guest’s baggage or personal property. Liability for loss or damage to a guest’s baggage or personal effects in connection with any air carrier, car, motorcoach and/or ground transfer shall be sole responsibility of the provider of that service and in accordance with applicable limitations.

Bicycles

Can I bring a bicycle onboard?

No.

Can I rent a bicycle from the ship?

No.

Can I rent a bicycle in port?

Yes, in most ports.

Casino

What is the minimum age to play?

18. (The age is 21 on ships sailing to Alaska.)

What is the minimum bet?

$0.01 Slots (on some ships); $0.05 Slots; US$5 Tables; US$2 Roulette.

What kinds of games are available?

Craps, Let it Ride, Texas Hold’em Poker, Mini Baccarat, International Blackjack, Roulette, 3 Card Poker, Caribbean Stud Poker, Blackjack.

Is the casino open while the ship is in port overnight?

Only in Nassau, CocoCay®; Labadee® and St. Croix—and on certain itineraries.

Check-in Information

What time can I board the ship?

Boarding times may vary by itinerary. Check documents for specific times.

Can I check in online?

Yes. You may complete online check-in at ROYALCARIBBEAN.COM / onlinecheckin up to 3 days prior to sail date.

What do I need to board?

Bring your completed cruise documents and appropriate proof of citizenship. It is the responsibility of the guest to identify all travel inoculation and health requirements and necessary travel documents.

Children

What is the minimum age for infants to sail?

6 months old as of the first day of the cruise/ Cruisetour. For selected cruises/Cruisetours, infants (as of the first day of the cruise/Cruisetour) must be at least 12 months old. For details visit: ROYALCARIBBEAN.COM/agepolicy

Do you have a special children’s menu?

Yes.

Are children allowed to dine in specialty restaurants?

Yes, they are welcome and can dine for a lesser cover charge than adults. Children 5 and under are free and 6-12 years are $8 per person.

Is there a charge for character dining?

Yes. Guests 6 years of age and over will be charged $10 per person.

Is there a children’s program?

Yes, all ships offer our complimentary Adventure Ocean® Youth & Teen program.

Is there a Nursery onboard?

Yes, most ships offer a Royal Babies & Tots® Nursery for children 6 months to 3 years old.

Is there a video arcade?

Yes, all ships have one.

Is there roller skating?

Only on Quantum Class in our SeaPlexSM.

Is there a water slide?

Quantum Class, Oasis Class, and Freedom Class ships have the H20 ZoneSM for kids that include wading areas for infants and toddlers. Radiance Class ships, along with Liberty of the Seas® have water slides.

Can a child wearing diapers enjoy the pool or whirlpool?

No. Public health laws prohibit use of pools and whirlpools by children in diapers and who are not toilet-trained.

What if I am traveling with a minor for whom I am not the parent or legal guardian?

All nonfamily children under the age of 18 must have a notarized letter from one parent or guardian authorizing sailing with the family, plus authorization to allow emergency medical treatment and permission to sign waivers on behalf of the minor (FlowRider®, inline skating, ice-skating, rock-climbing, bungee trampoline). The specific activities permitted must be noted on the letter. Grandparents or any other relatives cannot be a substitute for a parent. All school groups or Quinceañera groups traveling with a chaperone must have waivers pre-signed. These waivers can be given to the Group Leader or Travel Partner from their Groups Agent at Royal Caribbean International®.

Conference Facilities

Are there meeting facilities onboard?

Yes, state-of-the-art modular conference centers.

What equipment is available?

Overhead projector, slide pro jector, TV, VCR, flip charts, laser pointers and more (varies by ship).

What is the capacity of the conference rooms?

Up to 400 (varies by ship). For details, visit RoyalCaribbeanIncentives.com/ships/

Currency

Can foreign currency be exchanged onboard?

Yes, at Guest Relations, but only on certain itineraries and certain currencies.

Dining

Is there a dress code in the dining room?

Yes, there are three distinct types of evenings onboard most ships: casual, smart casual and formal. For suggested guidelines, please visit ROYALCARIBBEAN.COM/faq and click on ‘Life Onboard’.

Are there highchairs available in the dining room?

Yes.

What is your new Dynamic Dining?

Our Dynamic Dining experience encompasses unique dining venues. Some complimentary and some for a cover charge. The Main Dining Room has been re imagined as five main restaurants, each with its own menu and ambiance. There are no set dining times nor assigned seats.

Which ships offer Dynamic Dining?

Quantum Class.

Do all ships offer My Time Dining?

For ships not offering Dynamic Dining, My Time Dining will be offered for guests that want flexibility in dining times.

What is My Family Time Dining?

Expedited dining service offered in the main dining room so that kids ages 3-11 are served meals and then picked up by Adventure Ocean® staff so parents can enjoy the rest of their dinner.

Are reservations required for Character Dining?

Yes. You can visit ROYALCARIBBEAN.COM/cruiseplanner prior to your sail date to make character dining reservations.

Is there a charge for the DreamWorks Character Dining?

Yes, guests 6 years of age and over will be charged $10 per person. Gratuity is included. Juice, tea and hot chocolate and coffee included. Specialty beverages are additional and will be charged normal bar rate plus gratuity.

Do you have any drink packages?

Yes, we have several beverage packages. See page 23 for details.

Is there room service?

Yes, we offer in-room dining 24 hours a day.

Is there a charge for room service?

There are complimentary offerings at all times. Specialty items will be charged $3.95 for breakfast and $4.95 for lunch/dinner. A late-night delivery fee of $3.95 applies 11:00 p.m.- 6:00 a.m.

Do you have Kosher Meals?

Please contact the Access Department by sending an email to special_needs@rccl.com. Please provide your reservation ID number, vessel name and voyage date. For guests with special food needs/requirements please send an email to special_needs@rccl.com.

Who do I contact for special dietary needs?

Send an email with your request to special_needs@rccl.com. Please provide your reservation number, ship and sail date.

Which beverages are free?

Coffee, assorted teas, iced tea and lemonade. Juices during breakfast.

Documents

Can I make a name change to a Guest listed on a booking?

Name changes or substitutions can be made to all but one of the original names listed on a booking until the voyage closes. If documents have been issued, air assigned, or if you are within 35 days of sailing, a document reissue fee will be charged, and additional air charges may apply. No name changes or additions are permitted on the sailing date.

If visiting a foreign country, do I need to clear customs at each port?

No. We handle customs details at each port.

Does the name on my reservation need to match the name on my passport?

Yes. It is important that the name on your reservation be exactly as it is stated on your passport or other official proof of nationality. If your name has changed since your document was issued (e.g., marriage/divorce), it is required that you update the document with the new name or provide an official supporting document of the name change. Otherwise, it may result in delay or possible denial of boarding.

Do you still offer luggage tags?

Yes, a paper bag tag specific to your requirements can be found inside the e-documents. Simply make enough copies for your clients (preferably in color).

Entertainment

Is there a minimum age for the disco?

18.

What are the age limitations for the teen disco?

12–17.

Are teens allowed in the adult disco when accompanied?

No.

Do all ships have Broadway shows?

No, not every ship has a Broadway show, however, every ship has fantastic Production Shows and Headliner Acts.

Is there a charge for the shows?

All shows are complimentary and guests can reserve their seat before sailing at ROYALCARIBBEAN.COM/cruiseplanner

Which ships have the DreamWorks Experience?

Anthem of the Seas®, Ovation of the Seas®, Quantum of the Seas®, Harmony of the Seas®, Oasis of the Seas®, Allure of the Seas®, Freedom of the Seas®, Liberty of the Seas®, Voyager of the Seas® and Mariner of the Seas®.

Which ships offer ice-skating and ice-shows?

Oasis, Freedom and Voyager Class ships offer a Studio B with ice skating hours during the day and ice shows in the evening.

What is an aqua show?

On Oasis Class, the AquaTheater hosts an array of aqua shows to delight all ages.

Is there anything done for special events (e.g., the Super Bowl)?

Yes (varies by event).

Are there special events for honeymooners/ singles/etc.?

Yes.

Do I need to bring towels for the pool?

No. Towels are provided.

Does Royal Caribbean® provide beach towels?

Yes, special large beach/pool towels.

What kind of theme events are there?

Live Music every day/evening, Big Band, Dancing Under the Stars, 70’s Disco Inferno, etc. (Themed events will vary by itinerary and demographic).

Are there movies onboard?

Yes, first-run movies on TV in your stateroom. All ships have outdoor movie screens on pool deck and there are 3D theaters on select ships.

Are there shops onboard?

Yes, duty-free shops (closed while in port).

Can we get a tour of the bridge?

Yes, when the All Access Tour is booked either precruise or once onboard (Security Scan Required).

Are there professional photographers onboard?

Yes, See page 244 for photo packages.

Health and Fitness

Is there a gym onboard?

Yes, all ships have a Fitness Center.

Do you offer spa and salon services?

Yes, all ships have our VitalitySM Spa and salon. Services will be charged to the SeaPass® card.

Are there any group fitness classes?

Yes, we offer spinning and yoga and such for a fee and at times complimentary.

Holidays

Thanksgiving/Christmas: Is there a special meal?

Yes.

New Year’s Eve: Is there a party?

Yes.

Is there a rabbi onboard?

Yes, but only during Passover and Hanukkah (when it coincides with Christmas).

Is there a Seder performed during Passover?

The food is kosher-style and is not cooked under rabbinical supervision.

Are religious services held onboard?

There is an interde nom ina tional service every Sunday and a Sabbath service every Friday. On Passover, Easter, Christmas and Hanukkah (when it coincides with Christmas), holiday services will be available.

Insurance

Is cancellation coverage available?

Yes. Our Royal Caribbean Travel Protection ProgramSM provides cash reimbursement of nonrefundable cancellation penalties should you cancel your cruise for certain specified unforeseen circumstances—up to the total value of your cruise. As a special feature, if you voluntarily cancel your cruise for any reason not covered by the insurance portion of your policy, Royal Caribbean® will give you 75% of the normally nonrefundable cancellation charges in future cruise cr edits. (See page 257 for other benefits and more
information.).

Will I need any extra insurance?

Because our liability for loss or damage is limited by the Cruise Ticket Contract, we recommend that all Guests check their own insurance coverage. For greater peace of mind, the Royal Caribbean Travel Protection ProgramSM offers afford able medical, travel and baggage coverage for the duration of your cruise vacation. For more informa tion please see page 257.

Is there any baggage protection?

See Royal Caribbean Travel Protection ProgramSM section on page 257.

Internet

Can I have access to internet?

VOOMSM, Fastest Internet at Sea is available on select ships for a fee. Other ships have online areas with computers and internet can be purchased. WiFi hotspots vary ship to ship for laptops.

Onboard Activities

Do I need to sign a waiver for sports activities?

Yes, a waiver must be signed in order to rock climb, zip line, ride the FlowRider® and to ice skate. Sign waiver online before you sail at ROYALCARIBBEAN.COM/cruiseplanner

What do I need to ice skate?

Skates will be provided. Long pants at least calf length and socks needed.

How many people fit in the North Star at one time?

14 guests.

Reservations

How do option dates work?

Option dates are established by Royal Caribbean® and vary by ship and sailing date. The booking under option will cancel at 10:00 p.m. EST on the day of the option if no funds have been applied to the booking.

Safes/safety Deposit Boxes

Are there safes in the staterooms?

Yes, in most (see ship layouts for specific staterooms).

Are safety deposit boxes available?

Yes, at Guest Relations.

How much does a safety deposit box cost?

Free, unless key is lost (US$25 charge).

Safety

Is there a safety drill once onboard?

Yes. A lifeboat safety drill, called “mustering,” is done on every sailing.

Shore Excursions

How can I shop for Shore Excursions?

Guests can pre-book and pay for shore excursions online at ROYALCARIBBEAN.COM/shoreexcursions before sailing. Once onboard they can book at the Shore Excursion desk or via the stateroom television.

Are there any onboard talks or lectures about the places I will be visiting?

Yes. There is a port lecturer onboard each ship.

Stateroom

Which ships have a Virtual Balcony?

Virtual balconies (inside staterooms) can be found on Quantum Class, Harmony, Explorer, Voyager and Navigator of the Seas®.

Which ships have Loft Suites?

Quantum and Oasis Class.

Stateroom, Bathroom

How big is the bathroom?

Approximately 3’ x 5’8”, standard stateroom.

Do you supply shampoo/conditioner/soap?

Yes, but only in suites. Regular staterooms have shampoo and soap.

What is the height of the shower?

Showers are European telephone-style, adjustable from 1.4 m to 1.9 m, or 6’2”, maximun clearance height. Someone taller than 6’2” will fit in the shower but will likely have to duck to get his or her head under the running water.

Do you provide shower benches?

Yes, upon request.

Do you provide nonslip mats?

Yes, upon request.

Stateroom, Bed

What size mattress will I have?

Two twin beds can be converted to a Royal King when placed together (72.5” x 82”).

What kind of mattress?

Pillowtop mattress.

What kind of pillows?

Microfiber pillows

What kind of blankets?

Duvet covers.

What kind of sheets?

220-thread-count cotton-blend sheets.

Where can I buy these sheets?

We offer our bedding collection online at ROYALCARIBBEAN.COM/giftsandgear.

Are there alternatives (for pillows) if necessary?

Yes. We have feather pillows and down pillows upon request.

Do you have bed boards?

Yes, upon request.

Can we get an extra mattress if necessary?

Yes.

Are there bed rails for the upper berths?

Yes.

For the upper berths, what are the height and weight limitations?

There is no height restriction on the Pullman berths, but the bed length is 1.98 m (76”). Max. weight is 300 lbs.

Stateroom, Other

Do the staterooms have minibars?

Only on Quantum, Oasis, Freedom, Voyager and Radiance Class ships.

Are there refrigerators in the staterooms?

In most suites and in all accessible staterooms.

Do you provide extension cords?

No, unless for medical reasons.

Do you provide adapter?

No, unless for medical reasons.

Do you provide hair dryers?

Yes. All Royal Caribbean® ships provide hair dryers.

Are there flat-screen TVs in every stateroom?

Yes.

Are there irons and boards in the stateroom?

No, but there is a full laundry service onboard.

Can I bring my own iron onboard?

No. For safety reasons irons are not permitted.

Is it possible to have a private party in my stateroom, with snacks, etc. served?

Yes. Call Room Service (there will be a charge).

What size is the balcony?

Ranges from 11’ x 5’ to 16’ x 5’. See specific stateroom for exact size.

Wheelchairs

Do you have wheelchairs onboard?

Complimentary wheelchairs are provided for getting on and off the ship and for emergencies. Guests are welcome to bring their own wheelchair or rent one from a company who will deliver it to their stateroom on the ship: Special Needs at Sea, 800 513-4515 and CareVacations, 877-478-7827.

Weather

How do I find out about the weather in...

General weather guidelines can be found on the front page of the Cruise Compass.

Weddings

Can we have a wedding onboard?

Yes. Special arrangements can be made through Royal Weddings® at 1-888-WED RCCL or 1-888-933-7225. Available in many ports. See page 249 and visit our website for more information.

Is the Captain authorized to perform marriage ceremonies?

Marriage ceremonies at sea are performed by either a Captain or an officer, depending on the geographical location of the ship at the time of ceremony

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